Terms and Conditions
Effective Date: 03/01/2026
These Terms and Conditions and Privacy Policy (“Agreement”) govern the use of the website, services, and messaging programs provided by NewEra (“Company,” “we,” “us,” or “our”). By accessing our website, submitting information, or opting in to receive communications, you agree to the terms below.
1. Services
NewEra provides business VoIP telephone services, including call routing, hosted PBX, SIP trunking, messaging services, system configuration, technical support, and related communications. Information provided does not constitute a binding service agreement unless confirmed in writing by an authorized representative.
2. SMS / 10DLC Messaging Terms
By providing your email or phone number and opting in to messaging, you consent to receive official notifications from NewEra, including SMS and MMS messages related to service updates, outages, account notifications, billing alerts, support communications, appointment scheduling, and follow-ups.
Message frequency may vary.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can text HELP for support.
You may opt out at any time by replying STOP. After opting out, you will no longer receive SMS messages unless you re-enroll.
3. Privacy Policy
Information We Collect:
We may collect personal and business contact information (name, phone number, email address, company name, service address), call routing data, account information, communication preferences, and website usage data.
How We Use Information:
We use your information to provide and maintain VoIP services, deliver communications, manage accounts, provide technical support, comply with legal requirements, and improve our services.
SMS Privacy:
No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is completely secure.
5. Changes
We may update this Agreement at any time. Updates will be reflected with a revised effective date.
6. Contact Information
NewEra
Phone: (918) 420-5267
Email: newera@newera.network