Business VoIP Services in the New Hybrid Work Era

A new hybrid work era has been ushered in which means that organizations must have office equipment and solutions that are adaptable to meet the new challenges facing employees. Because communication is a vital component in the daily functioning of any business, no matter where employees are working from, whether that be from the central office or their home office, VoIP services allow organizations to adapt their telephone systems to a hybrid work environment so that communication never has to be sacrificed. 

With VoIP services, companies can easily adapt in a new hybrid work era. Let’s take a look at VoIP business solutions and what makes VoIP technology the right solution for your organization.

What is VoIP (Voice over Internet Protocol)

A VoIP system is a communications system. Very simply, VoIP (Voice over Internet Protocol) is an internet-based phone service.  It can use a VoIP phone, computer, or even a smartphone to make telephone calls and transfer information from one location to another. It is different from a traditional phone, also known as a landline, in how it sends information and data.

How it Works

Unlike a traditional phone that requires a landline, VoIP needs an internet connection to work. Rather than transmitting voice conversations through traditional phone lines connected to a phone jack, with VoIP, the conversations are digitized and routed through internet lines. Your data, which may include contacts or important phone numbers, is stored in the cloud and accessed via a dashboard on the computer or mobile device. 

What Should You Consider with VoIP Services

In addition to voice calling, most modern VoIP systems offer businesses many other services, including:

• Voicemail:  leave a message when you are not able to take their call.
• Call Forwarding: forward a call when you are not able to help someone or the caller reaches you unintentionally.
• Call Conferencing: bring others on to a call. When meeting in a conference room is not an option, call conferencing allows your team to have the same conference over the phone. 
• Voicemail to Email: Automatically send a voicemail to email so that you receive it even if you are not by your phone.
• Call Routing: it allows organizations to direct how calls will be routed. You may decide to route by customer type, purpose, or even staff availability as an example.
• Call Recording: For archiving, for sharing, whatever your reasoning for recording a call, there are some instances where documenting is important.

To get the most from VoIP services, you should understand what the needs of your organization are as well as how your employees will be utilizing the services to ensure this technology is being used to its fullest potential. When considering VoIP for your communication solutions, it is important to consider the following:

• Employees’ Needs: You know your employees communicate on a daily basis. But how? And to who? And when? How long? These are all important questions to consider. It is pretty obvious that at some point, employees will be making a call. But what about text? Do they frequently let calls go to voicemail? Do they need call forwarding? Do you have staff that require conference calls? Knowing these answers will help in your decision for a VoIP solution that best serves your employees and organization.   
• Security: Sure, there are a lot of services out there. But not all of them offer the same backend features that can help with security. With no-cost services, you are probably not going to get the same security and reliability. The team at NewEra is ready to speak with you about why our services and solutions are trusted and secured, and the options that are available to your organization. 
• Company Mobility: Is your company growing? Are you looking to scale back? Are your employees centrally located or located across the U.S.? VoIP is an office solution that works no matter your answer to these questions. With a traditional phone or “landline”, each line is assigned its own phone number that is wired into a physical phone. That makes it difficult to move, and you may have to contact the phone company to make any type of change. With VoIP, change is easy. Adding additional phone lines, scaling back or reallocating phone numbers is easy.

VoIP services in the new hybrid work era offers organizations flexibility with low investment costs. Employees can enjoy the same communication benefits from working in a centralized office, while working remotely meaning your organization and employees are free to grow and go as needed. VoIP technology is an optimal solution for any organization trying to meet the demands of these ever-evolving times in business. If you’re interested in learning more about VoIP services, let the team at NewEra tell you more about VoIP technology that is available to your organization.